GCO (Grupo Catalana Occidente) offers a special service for those affected by the flooding caused by the heavy rains

"The insurance Group, through its companies Seguros Catalana Occidente, Plus Ultra Seguros, Seguros Bilbao and NorteHispana Seguros, has set up a helpline to provide advice and information to its customers affected by the bad weather"

GCO (Grupo Catalana Occidente) has launched a special service to boost its customer service and support for those affected by the storms that affected various parts of Spain, but primarily the provinces of Castellón, Madrid, Tarragona and Toledo, and which caused heavy rains that resulted in flooding and other damage this past weekend and today, Monday.

It is considered a loss covered by the Consorcio de Compensación de Seguros [Insurance Compensation Fund] (CCS), the entity that covers certain extraordinary risks arising from natural or climate phenomena, such as those that occurred in the areas affected by the storms.

The CCS is a public body that is financed by a small amount included in the price of any insurance policy and which is deposited in a guarantee fund destined to cover extraordinary risks among all insured persons in Spain.

Those affected by this type of phenomena can file their insurance claim through the Consortium website: www.consorseguros.es or by calling this company: 900 222 665.

A special telephone support service has also been set up to manage GCO (which will soon be merged under the new brand Occident) customers' queries at the following numbers:

- Seguros Catalana Occidente customers can call us on 932 22 02 12.

- Plus Ultra Seguros customers can call us on 917 83 83 83.

- Seguros Bilbao customers can call us on 946 42 12 41.

- NorteHispana Seguros customers can call us on 935 12 61 11.

We also remind our customers that they can contact their agent or insurance broker who will provide support and guidance on procedures when dealing with this or other weather-related phenomena.

GCO has reinforced its network of insurance appraisers to assess the damage caused by the storm in the affected areas. In addition, in areas that are difficult to access, customers are offered the possibility of carrying out a remote assessment, better known as video appraisal.

Meteorological alerts have been sent to customers in the event of the possibility of this phenomenon occurring over the last few days, in collaboration with the State Meteorological Agency (AEMET). All of this is intended to protect insured parties and their families, as well as minimise any damage.