Grupo Catalana Occidente offers Bizum payment to its customers

"With this system, the insurance group is adapting to the customer's needs by offering a new flexible and simple payment method"

Grupo Catalana Occidente is pushing ahead with its customer focus strategy through digitization and new technologies, by including Bizum among its payment methods. The service will be available in Seguros Catalana Occidente, Plus Ultra Seguros, Seguros Bilbao and NorteHispana Seguros. Bizum is a platform that allows you to send and receive money free of charge and instantly using your smartphone.

To enjoy this new service, customers must have registered their mobile phone number as a Bizum user. After that initial step, the process of making payments is very simple. The customer will receive an SMS or email from the Group company with whom they have taken out the policy, containing a link that will securely direct them to the Bizum payment option. The customer must then identify themselves and accept the payment.

The Deputy Chief Operations Officer at Grupo Catalana Occidente, Xavier Fontanet, commented that "the inclusion of Bizum as a payment method is a further sign of our commitment to offering all types of solutions to our customers, and a reflection of our constant improvements to our operating systems."

He added that "Grupo Catalana Occidente knows that our customers are becoming more digital. For this reason, we are providing them with this technological tool that allows them to perform their admin in real time." The insurance group also offers the possibility of quickly and securely taking out its products through the digital policy and signature function.

Support for brokers

With the incorporation of Bizum, the Group can offer its nearly 17,000 brokers the payment platform to offer them greater flexibility in providing the service to customers.

Grupo Catalana Occidente is characterized by its customer focus. The Group companies provide different means of payment to the customer, to enable them to choose which one they want at any given time. "We believe it is key to pursue initiatives that allow us to digitize processes in line with our customers' preferences, and to adapt our brokers' abilities when dealing with customers, resulting in a better service," Fontanet said.